Effective Date: 06/06/2024

At Comutiva, we are committed to providing high-quality digital services to our clients. We understand that sometimes things may not go as planned, and you may need to request a refund. This policy outlines the process, conditions, and timeframes for refunds on our digital services. We aim to make this process as straightforward and fair as possible.

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Dissatisfaction: If you are not satisfied with our digital services, you may request a refund within 30 days of purchase.
  • Non-Delivery: Refunds are available for services that have not been delivered or initiated.
  • Partial Services: If a service has been partially delivered, a partial refund may be issued based on the proportion of work completed.

2. How to Initiate a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Send an email to team@comutiva.com with the subject line “Refund Request”.
  2. Include Details: Provide your name, order number, date of purchase, and a brief explanation of why you are requesting a refund.
  3. Submit Request: Ensure your refund request is submitted within 30 days of the purchase date.

3. Refund Process

Once we receive your refund request:

  1. Review: We will review your request and respond within 5 business days.
  2. Approval/Denial: If your refund is approved, we will process the refund to your original method of payment within 7-10 business days. If denied, we will provide a detailed explanation.
  3. Notification: You will receive an email notification once your refund has been processed.

4. Fees and Costs

  • No Refund Fees: We do not charge any fees for processing refund requests.
  • Original Fees: Any transaction fees incurred at the time of purchase (e.g., credit card processing fees) are non-refundable.
  • Third-Party Costs: Any costs or fees charged by third-party providers for services rendered prior to the refund request are non-refundable.

5. Specific Service Requirements

For specific services:

  • Marketing Services: Refunds are only available for unused portions of the service. If marketing campaigns or ads have already been executed, the cost for those services will be deducted from the refund.
  • Video Services: Refunds are not available for completed video projects. Partial refunds may be issued for projects in progress, depending on the amount of work completed.

6. Customer Support

If you have any questions or need assistance with your refund request, please contact our customer support team:

Email: team@comutiva.com
Address: 2405 Montopolis Dr.

We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have with our services.

7. Changes to This Policy

We may update this refunds and returns policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your interests.